At Bali Holiday Adventure, we understand that sometimes plans change. We strive to provide a transparent and fair refund and cancellation policy to our valued guests. Please review the following guidelines to ensure a smooth and hassle-free process.
1. Cancellation by Guests:
If you need to cancel your booking, please notify us as soon as possible. Cancellation fees may apply, and the refund amount will depend on the timing of your cancellation:
2. Cancellation by Bali Holiday Adventure:
In the unlikely event that we must cancel an activity due to unforeseen circumstances, we will offer you an alternative date or a full refund, based on your preference.
1. Refund Process: Refunds are processed as quickly as possible and will be made through the same payment method used for booking.
2. Refund Eligibility: Refunds are subject to the cancellation policy, and any cancellation fees that apply will be deducted from the total amount paid.
3. No-Show Policy: If you do not show up for your booked activity and have not informed us in advance, no refund will be provided.
We understand that your travel plans can be unpredictable. If you need to change the date of your booking, please contact us at least 48 hours in advance. We will make every effort to accommodate your request, depending on availability.
If you have any questions or need assistance with our refund and cancellation policy, please don’t hesitate to contact our customer service team. We are here to help and ensure your experience with Bali Holiday Adventure is enjoyable and stress-free.