At Bali Holiday Adventure, we are committed to providing our guests with unforgettable experiences while ensuring their safety and satisfaction. To ensure a smooth and enjoyable adventure, please take the time to review the following terms and conditions. By booking a tour or activity with us, you agree to abide by these terms and conditions.
Reservation: To book any of our tours or activities, you can do so through our website or contact our customer service team directly. We encourage you to book well in advance to secure your spot.
Payment: We offer various payment options to accommodate our guests. You can make secure online payments through our website using major credit and debit cards, including Visa, Mastercard, American Express, and JCB. Additionally, we accept virtual bank transfers from BNI, BRI, Mandiri, and Permata.
For our cancellation and refund policy, please visit our dedicated page: Refund and Cancellation Policy
Pickup Service: We offer pickup service for guests who book transportation-inclusive packages and stay within designated areas. Please review our Pickup Schedule for details: Pickup Schedule
Meeting Point: If you prefer to meet us at our meeting point, please arrive on time. The meeting point is located at:
Before embarking on your adventure, please take note of the following:
For your safety, please refrain from the adventure if you have the following conditions:
For your safety and the safety of others, please abide by our rules and regulations.
Please note that we are not responsible for any loss or damage to your personal belongings such as smartphones, glasses, cameras, etc. We provide lockers for the security of your belongings.
Safety First: The safety of our guests and staff is our top priority. Please follow all safety guidelines, instructions, and rules provided by our professional guides and staff.
Equipment Damage: Guests are responsible for any intentional equipment damage during adventure activities.
Insurance Exclusions: Please note that our insurance may not cover accidents resulting from personal negligence or failure to follow our guidelines and instructions.
By booking a tour or activity with Bali Holiday Adventure, you acknowledge and agree to the above terms and conditions. We strive to make your adventure a memorable and safe experience. If you have any questions or need further clarification, please don’t hesitate to contact our customer service team.